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Need Sony RX10 iv repaired.
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Nov 7, 2018 09:06:15   #
DeeAndre Loc: Boyertown PA
 
The camera is still under warranty (till the end of Nov.) I have a problem with the flash not flashing when requested. Rarely use a flash so I didn't notice until this fall that it wasn't working properly. So, my question is , where should I send it? On reading some of the HOGG comments, it seems Sony does not have a great repair rep. Do any of the major stores (B&H, Adorama, Keh, do these type of repairs under warranty?
The camera was not dropped or damaged; the flash just quit. It did work3-4 times and then just died.
Any help would be greatly appreciated; I have never had a problem like this so I'm not quite sure where to go.

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Nov 7, 2018 09:21:29   #
ole sarg Loc: south florida
 
If it is under warranty return to where you bought it and ask for a new one

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Nov 7, 2018 09:27:05   #
Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)
 
DeeAndre wrote:
The camera is still under warranty (till the end of Nov.) I have a problem with the flash not flashing when requested. Rarely use a flash so I didn't notice until this fall that it wasn't working properly. So, my question is , where should I send it? On reading some of the HOGG comments, it seems Sony does not have a great repair rep. Do any of the major stores (B&H, Adorama, Keh, do these type of repairs under warranty?
The camera was not dropped or damaged; the flash just quit. It did work3-4 times and then just died.
Any help would be greatly appreciated; I have never had a problem like this so I'm not quite sure where to go.
The camera is still under warranty (till the end o... (show quote)


Have you called Sony?

Stores don't do repairs - they send them out.

I would try these guys - they are Sony authorized:

http://www.precisioncamera.com/sony-camera-repair.html

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Nov 7, 2018 09:33:40   #
BassmanBruce Loc: Middle of the Mitten
 
Consider a call here:
https://us.esupport.sony.com/support/s/service?language=en_US

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Nov 7, 2018 09:43:25   #
Tomcat5133 Loc: Gladwyne PA
 
Have you teched to see your settings are correct. Try taking camera battery out. I have the RX10 III have never used Sony repair.
I would ask for a new camera not sure that will work. Sound silly but is your menu set to no flash. This is an amazing flash for a built in.
Good luck.

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Nov 7, 2018 10:54:39   #
Leicaflex Loc: Cymru
 
If it is still under warranty take it back to the retailer who should send it back to Sony for repair/replacement
at no charge.

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Nov 7, 2018 16:43:13   #
bsprague Loc: Lacey, WA, USA
 
I sent a Sony rx100 to Sony for repair. Other than not being in a rush or providing me with people to talk to on the phone, they did a great job.

Remember how the internet works. Sony could repair 2000 cameras successfully. Five people get a bee in their bonnet and write long winded complaints and it looks like disaster has struck.

It is like Lightroom. Adobe has 10 million subscribers using all sorts of software, including Lightroom. 50 people on UHH think Adobe is greedy and terrible. Therefore 9 million, 900 thousand, 900 and 50 are wrong!

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Nov 8, 2018 06:00:46   #
MarcH Loc: Doylestown Pa
 
Sony has a very good repair process
They had me send my camera to a repair shop in Connecticut and they did a terrific job and got my camera back in 2.5 weeks
Call Sony customer service as they are terrific

Reply
Nov 8, 2018 06:37:02   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
DeeAndre wrote:
The camera is still under warranty (till the end of Nov.) I have a problem with the flash not flashing when requested. Rarely use a flash so I didn't notice until this fall that it wasn't working properly. So, my question is , where should I send it? On reading some of the HOGG comments, it seems Sony does not have a great repair rep. Do any of the major stores (B&H, Adorama, Keh, do these type of repairs under warranty?
The camera was not dropped or damaged; the flash just quit. It did work3-4 times and then just died.
Any help would be greatly appreciated; I have never had a problem like this so I'm not quite sure where to go.
The camera is still under warranty (till the end o... (show quote)


Only Sony will repair it for free under warranty.

Reply
Nov 8, 2018 07:21:57   #
Ollieboy
 
Stay the hell away from Precision Camera repair. I had a horrendous experience with them. I have found that this is very common with them. Try and find another authorized repair center.

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Nov 8, 2018 07:26:45   #
lwerthe1mer Loc: Birmingham, Alabama
 
This company did a great job on my a7ii.

Gene51 wrote:
Have you called Sony?

Stores don't do repairs - they send them out.

I would try these guys - they are Sony authorized:

http://www.precisioncamera.com/sony-camera-repair.html

Reply
 
 
Nov 8, 2018 07:37:22   #
MarcH Loc: Doylestown Pa
 
Not my experience
They were terrific
Did you use them??

Reply
Nov 8, 2018 08:21:10   #
jerryc41 Loc: Catskill Mts of NY
 
DeeAndre wrote:
On reading some of the HOGG comments, it seems Sony does not have a great repair rep.


Right. Based on what I've read here, Sony does not have a great reputation when it comes to repair, but their cameras seem to need repair more than they should - I mean newer cameras. If I was spending money on an expensive mirrorless, it would be a a Fuji.

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Nov 8, 2018 08:51:55   #
MarcH Loc: Doylestown Pa
 
Agree
Precision camera was superb

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Nov 8, 2018 09:07:38   #
markngolf Loc: Bridgewater, NJ
 
I have the camera. I had a similar issue but found that I did not have correct settings for the flash. Check your settings before concluding that the flash is inoperative or malfunctioning.
Mark
DeeAndre wrote:
The camera is still under warranty (till the end of Nov.) I have a problem with the flash not flashing when requested. Rarely use a flash so I didn't notice until this fall that it wasn't working properly. So, my question is , where should I send it? On reading some of the HOGG comments, it seems Sony does not have a great repair rep. Do any of the major stores (B&H, Adorama, Keh, do these type of repairs under warranty?
The camera was not dropped or damaged; the flash just quit. It did work3-4 times and then just died.
Any help would be greatly appreciated; I have never had a problem like this so I'm not quite sure where to go.
The camera is still under warranty (till the end o... (show quote)

Reply
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