lowkick Loc: Connecticut

I have a Tamron 28-300mm f/3.5-6.3 lens, Canon mount for full frame dslr (model A010). I bought it 4 years ago as a good, all purpose, walk around lens. I haven't used it much, but I took it out last week to play with it and found that the AF was malfunctioning. I contacted Tamron and sent it back to them, still on warranty. I packed it and took it to a UPS store last Thursday. Paid about $30 between shipping, insurance and requiring my signature upon return delivery to me. They said it would arrive at Tamron the next day. I didn't expect to get it back for at least a couple of weeks. I got a call from FedEx last night that the lens would be delivered to me today. Very quick turn around! They received it on Fri., I assume they don't work on the weekend, repaired the lens and had it shipped out on Tues. for delivery to me today. Here's what they did. Adjust AF system- repaired AF mechanism- disassembled and cleaned entire lense- complete overhaul- tightened loose parts- replaced missing parts. Impressive repair turn around time.

This lens had very little use and not a scratch on it. Like new, but I didn't use it much because I didn't like the results I got from it. Parts missing?! Not from the exterior of the lens. I wonder if the lens was defective from the factory? I will take it for a spin tomorrow to see how it works. Perhaps I’ll like it better. I'll let you know what I find.

MadMikeOne Loc: So. NJ Shore - a bit west of Atlantic City

I’ve needed to send 2 lenses to Tamron for warranty work and I have found them to have a VERY fast turn around. The first time, my husband dropped the package off at UPS about noon on a Monday. It was back in my hands on Thursday of that same week. Second time - pretty much the same story. Can’t complain. Also, gotta love the 6 year warranty.

Kuzano

Same experience twice with two Tamron lenses. Very few other lenses have exceeded the sharpness of my Tamrons. I used to shoot the Tamron Adaptall 2 mount system lenses for years. One lens and a different adaptor for that same lens for almost every camera mount. Even their zooms. I still buy old adaptall lenses for sharpness. They work great on mirrorless.

Strodav Loc: Houston, Tx

Bought a 150-600mm G2 for birding. Manual and LV focus were very sharp at 600mm, but AF was not so sharp. Exchanged emails with customer service. They were very helpful and asked me to send the lens in with my camera body so they could calibrate the lens to the body under warranty. They sent emails along the way so I knew where it was and I got it back in about a week, including shipping time. I paid the shipping and insurance there, they paid the shipping back. I was pleasantly surprised and am very happy with Tamron's service as well as being happy with the lens.

MT Shooter Loc: Montana

Tamron has the worlds BEST lens warranty, bar none! 6 year warranty period and guaranteed 72 hour turn around for covered repairs. Just the type of service you should expect from the worlds largest lens maker.