DJI Service
Jul 25, 2018 09:16:10 #
A week ago last Saturday I has issues with my Mavic Pro Platinum with the camera gimble going crazy and not able to control it. That Monday I called DJI and since it was under warranty, the nice lady said I would need to send it to the for repair. She emailed me a pre paid UPS cable and much to my surprise, they have a factory repair facility right here in Grapevine, Tx (About 10 miles from my house). I took it to UPS that day (Monday of last week). Tuesday they received it and emailed me on Wednesday saying it was being looked at. This past Friday I got a email saying it has been repaired. Wow! They shipped it on Monday and I got it back yesterday working perfectly. I said all of this to say, Big Kudos to DJI for excellent customer service and wanted everyone to know in case any of you have issues.
Jul 25, 2018 09:29:40 #
That's good to know. When I first got mine they didn't have the greatest customer service but it sounds like they are getting their shit together finally.
Jul 25, 2018 10:29:22 #
jeep_daddy wrote:
That's good to know. When I first got mine they didn't have the greatest customer service but it sounds like they are getting their shit together finally.
I'm proud of them for having a repair facility, not just close to me, but in the central US which is better fo the entire country. Any time saved is good.
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