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Shutter Count on Nikon Refurbished Cameras
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May 11, 2018 10:41:16   #
papo76522
 
lamontcranston wrote:
I have always thought Refurbished meant a camera that was returned to the manufacturer for a problem, was repaired, tested, and as a result it now passed all specs for a new camera and was being re-sold as Refurbished. I asked a Chat Agent if he could give me the shutter count of a refurbished Nikon D5500 they had for sale. Here's how the conversation went:

Boyd H: Refurbished items are products that for many reasons did not meet early quality controls at the factory so were not shipped initially. After testing, a manufacturer may determine a product meets all the specifications but does not want it sold as new. A “Refurb” is such an item; which has never been sold, meets the advertised specifications and includes a warranty which may be shorter than the original one offered for a “new” item.
Boyd H: So, there is no shutter count for this.
Me: Even some d5500's on Ebay publish shutter counts. Are you saying the shutter count on this camera is "0"?
Boyd H: It's never been sold. Someone may have tested the shutter a few times, but that's it.
Me: OK, thank you for your time. I appreciate it."

That is news to me. So refurbished means the shutter count will be close to "0"? I've only bought one refurb, a Sony, and it had a shutter count of 266. I was happy with that. I don't think I would be happy with a shutter count of 10,000 on a refurb. His comments that a refurb has never been sold and the shutter count will be close to "0" does not sound entirely correct to me. Comments?
I have always thought Refurbished meant a camera t... (show quote)



I just bought a refurbished Nikon D500 about a month ago. First thing I did was check the shutter count... Shutter count: 6

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May 11, 2018 15:24:28   #
hookedupin2005 Loc: Northwestern New Mexico
 
rmalarz wrote:
To my knowledge, Nikon does not reset the shutter count on refurbed cameras, and for obvious reasons. Think about it. Let's say a camera had 10000 actuations. They reset the count to 0. The buyer feels pretty good about this camera with 0 exposures. However, in reality the shutter is 10000 actuations old. A refurbed camera has been thoroughly tested and performs to or above factory standards. The shutter, unless it's replaced, maintains the same count it had when refurbed.
--Bob


That would be like setting the speedometer back to zero on a used car.

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May 11, 2018 16:33:11   #
jeep_daddy Loc: Prescott AZ
 
hookedupin2005 wrote:
That would be like setting the speedometer back to zero on a used car.


Exactly. And it's not legal.

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May 11, 2018 18:05:59   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
lamontcranston wrote:
I have always thought Refurbished meant a camera that was returned to the manufacturer for a problem, was repaired, tested, and as a result it now passed all specs for a new camera and was being re-sold as Refurbished. I asked a Chat Agent if he could give me the shutter count of a refurbished Nikon D5500 they had for sale. Here's how the conversation went:

Boyd H: Refurbished items are products that for many reasons did not meet early quality controls at the factory so were not shipped initially. After testing, a manufacturer may determine a product meets all the specifications but does not want it sold as new. A “Refurb” is such an item; which has never been sold, meets the advertised specifications and includes a warranty which may be shorter than the original one offered for a “new” item.
Boyd H: So, there is no shutter count for this.
Me: Even some d5500's on Ebay publish shutter counts. Are you saying the shutter count on this camera is "0"?
Boyd H: It's never been sold. Someone may have tested the shutter a few times, but that's it.
Me: OK, thank you for your time. I appreciate it."

That is news to me. So refurbished means the shutter count will be close to "0"? I've only bought one refurb, a Sony, and it had a shutter count of 266. I was happy with that. I don't think I would be happy with a shutter count of 10,000 on a refurb. His comments that a refurb has never been sold and the shutter count will be close to "0" does not sound entirely correct to me. Comments?
I have always thought Refurbished meant a camera t... (show quote)

Many, many refurbished camera's are camera's that the user did not like for one reason or another. Many, many, times these camera's are returned with very little use (and this varies). Most camera manufactures do not BENCH these camera's (many folks are under the wrong impression that these refurbished go into some kind of wonderland where a camera tech spends hours testing the camera out) NOT TRUE. Most of the time the tech does the two button reset and does a quick run through. Again, the majority of camera's manufactured today are produced to a very high standard, and remember, the majority of camera's that are returned have NOTHING wrong with them (there may be something wrong with the owner, but not the camera) Again, one refurbished might have 10 shots taken and the next one might have 1500 exposures taken. Nikon does not publish the number of exposures taken with a particular refurbished camera. You take your chances. But most of the time refurbished have a very low shutter count. That's why, as soon as you get your refurbished camera, run a shutter count on it, if your not happy, you have time to return it for a full refund.

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May 12, 2018 03:21:47   #
Cheese
 
lamontcranston wrote:
I have always thought Refurbished meant a camera that was returned to the manufacturer for a problem, was repaired, tested, and as a result it now passed all specs for a new camera and was being re-sold as Refurbished. I asked a Chat Agent if he could give me the shutter count of a refurbished Nikon D5500 they had for sale. Here's how the conversation went:

Boyd H: Refurbished items are products that for many reasons did not meet early quality controls at the factory so were not shipped initially. After testing, a manufacturer may determine a product meets all the specifications but does not want it sold as new. A “Refurb” is such an item; which has never been sold, meets the advertised specifications and includes a warranty which may be shorter than the original one offered for a “new” item.
Boyd H: So, there is no shutter count for this.
Me: Even some d5500's on Ebay publish shutter counts. Are you saying the shutter count on this camera is "0"?
Boyd H: It's never been sold. Someone may have tested the shutter a few times, but that's it.
Me: OK, thank you for your time. I appreciate it."

That is news to me. So refurbished means the shutter count will be close to "0"? I've only bought one refurb, a Sony, and it had a shutter count of 266. I was happy with that. I don't think I would be happy with a shutter count of 10,000 on a refurb. His comments that a refurb has never been sold and the shutter count will be close to "0" does not sound entirely correct to me. Comments?
I have always thought Refurbished meant a camera t... (show quote)



Generally speaking stores like B&H cannot tell you the shutter count of the particular camera you are buying. They may have several refurbished D5500s with varying shutter counts, and there is no way to tell which one is going to be shipped to you.

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May 12, 2018 09:33:09   #
camerapapi Loc: Miami, Fl.
 
" Most camera manufactures do not BENCH these camera's (many folks are under the wrong impression that these refurbished go into some kind of wonderland where a camera tech spends hours testing the camera out) NOT TRUE. "

I seem to be "one of those folks with the wrong impression." To test a camera with modern tools takes hardly 5 minutes. During those 5 minutes a technician can check the AF function, the exposure meter and can make sure the shutter speeds are working to specs. There is no such thing as a wonderland where the camera spends hours under testing. I am sure you should know that.
In more than one occasion I had my camera checked. In a mere 5 minutes I had all the answers.
We are living in 2018, not in the past.

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May 12, 2018 09:33:18   #
lamontcranston
 
Cheese wrote:
They may have several refurbished D5500s with varying shutter counts, and there is no way to tell which one is going to be shipped to you.


That is true. However I gave them them the specific MFR# and the B&H# of the specific camera I was interested in. There was no question about which camera I was interested in.

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May 12, 2018 10:31:33   #
Screamin Scott Loc: Marshfield Wi, Baltimore Md, now Dallas Ga
 
lamontcranston wrote:
That is true. However I gave them them the specific MFR# and the B&H# of the specific camera I was interested in. There was no question about which camera I was interested in.

The seller isn’t going to open a box just to get a shutter count. Imagine if everyone wanted them to do that.

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May 12, 2018 12:49:46   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
camerapapi wrote:
" Most camera manufactures do not BENCH thesoue camera's (many folks are under the wrong impression that these refurbished go into some kind of wonderland where a camera tech spends hours testing the camera out) NOT TRUE. "

I seem to be "one of those folks with the wrong impression." To test a camera with modern tools takes hardly 5 minutes. During those 5 minutes a technician can check the AF function, the exposure meter and can make sure the shutter speeds are working to specs. There is no such thing as a wonderland where the camera spends hours under testing. I am sure you should know that.
In more than one occasion I had my camera checked. In a mere 5 minutes I had all the answers.
We are living in 2018, not in the past.
" Most camera manufactures do not BENCH theso... (show quote)


I have a bridge in in New York city I will let go cheap. I figure with your mind set you would be interested.

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