markngolf Loc: Bridgewater, NJ

I had posted my that my experience with the manual update on my desktop went smoothly and without issues. However, my laptop was hung up for 2+ hours at 100%. I was awaiting reboot and completion, but it never happened. I felt I should just manually turn off and back on, but I was a bit reluctant. So, I contacted MS support and chatted with them. The service rep asked a few pertinent questions, did some research and within a short period of time suggested turning off and back on. I guess my intuition was correct. After reboot, I got the welcome to the New April 2018 update screen and all was well with the world.

Contacting MS is very easy with Cortana. Just type Microsoft Support, answer a few questions and either have MS call back or institute a Chat. I almost always Chat. The entire contact and resolution took about 10 minutes. I seldom understand why MS support gets bad raps. I've used it successfully, numerous times.


Good luck with your update.
Mark

Bobspez Loc: Southern NJ, USA

They are good with easy questions and easy answers like reboot your machine. Try asking them something complicated and you will know why they get a bad rap. On complicated issues you have to hit the forums and figure it out for yourself.

Peterff Loc: O'er The Hills and Far Away, in Themyscira.

Glad it worked out for you. I have updated three machines so far without any issues.

As for Murkysoft's support, I haven't used it in years, but the online help stuff has not been very useful. Forums and other online support sources seem far more efficacious.

markngolf Loc: Bridgewater, NJ

My experience has been different. When they occur, I fix most issues on my PC. Very occasionally, I need tech support.
Thanks,
Mark