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First LR imports from Canon 6D Mk II
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May 1, 2018 07:57:52   #
DebAnn (a regular here)
 
I imported photos from my new Canon 6D Mk II to my Windows Pictures folder. There seem to be images in the Pictures folder but Window says it can't open them. The names are like this: IMG_0020.CR2.

I tried to import the pics to Lightroom and got a "Preview unavailable" message on all the photo boxes. Any ideas?
Thanks.
Deb

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May 1, 2018 08:06:31   #
clickety
 
DebAnn wrote:
I imported photos from my new Canon 6D Mk II to my Windows Pictures folder. There seem to be images in the Pictures folder but Window says it can't open them. The names are like this: IMG_0020.CR2.

I tried to import the pics to Lightroom and got a "Preview unavailable" message on all the photo boxes. Any ideas?
Thanks.
Deb

This happened to me. Lightroom doesn't recognize the mk2 raw files. My first fix was to download the free canon DNG converter, convert them to DNG and then import them. It works but is an extra step. I finally updated to the newest version of Lightroom 7 (no charge) and the problem disappeared. The program was too old to recognize the newest cameras.

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May 1, 2018 08:12:17   #
DebAnn (a regular here)
 
Oh, that probably explains it. I am away from home and using my laptop with an older version of LR. Thanks for that.
Deb

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May 1, 2018 08:18:50   #
anotherview (a regular here)
 
You can view XXX.cr2 (RAW files) in Adobe Bridge.
DebAnn wrote:
I imported photos from my new Canon 6D Mk II to my Windows Pictures folder. There seem to be images in the Pictures folder but Window says it can't open them. The names are like this: IMG_0020.CR2.

I tried to import the pics to Lightroom and got a "Preview unavailable" message on all the photo boxes. Any ideas?
Thanks.
Deb

| Reply
May 1, 2018 08:23:03   #
sodapop
 
You should import the pictures via Lightroom, not windows. Lightroom imports them to your computer's file system and then knows where they are.

DebAnn wrote:
I imported photos from my new Canon 6D Mk II to my Windows Pictures folder. There seem to be images in the Pictures folder but Window says it can't open them. The names are like this: IMG_0020.CR2.

I tried to import the pics to Lightroom and got a "Preview unavailable" message on all the photo boxes. Any ideas?
Thanks.
Deb

| Reply
May 1, 2018 10:48:07   #
bsprague (a regular here)
 
DebAnn wrote:
I imported photos from my new Canon 6D Mk II to my Windows Pictures folder. There seem to be images in the Pictures folder but Window says it can't open them. The names are like this: IMG_0020.CR2.

I tried to import the pics to Lightroom and got a "Preview unavailable" message on all the photo boxes. Any ideas?
Thanks.
Deb


This chart will tell you that you need Lightroom 6.12 (or later) or a subscription to Lightroom Classic CC. A fresh, updated Adobe DNG Converter is a work around that is free for older Lightroom versions.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

Regarding Windows itself, Microsoft seems to have abandon trying to make RAW files viewable in Explorer. There is a "plug-in" frequently recommended on UHH but I forget what it is called.

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May 1, 2018 12:11:33   #
clickety
 
sodapop wrote:
You should import the pictures via Lightroom, not windows. Lightroom imports them to your computer's file system and then knows where they are.


Correct, however is this case, Lightroom is not recognizing the files because it's an older version predating the camera.

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May 1, 2018 12:52:12   #
DebAnn (a regular here)
 
I just updated to the last LR Version 6.12 an will try again later on today.

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May 1, 2018 13:02:38   #
bsprague (a regular here)
 
The last and final version of the perpetual should be 6.14.

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May 1, 2018 13:37:27   #
clickety
 
DebAnn wrote:
I just updated to the last LR Version 6.12 an will try again later on today.


I would recommend 6.14 it's the final and I know it worked for me. Please let us know if 6.12 solves the problem.

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May 1, 2018 14:48:30   #
DebAnn (a regular here)
 
Yes, the update was actually for 6.14 and now the problem is solved. Thanks everyone for your input.

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May 2, 2018 13:23:05   #
Ron Dial
 
The .CR2 is a Canon designation for Camera RAW. You can open them with the Canon Software that came with your camera, or open with a digital negative software.

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