I imported photos from my new Canon 6D Mk II to my Windows Pictures folder. There seem to be images in the Pictures folder but Window says it can't open them. The names are like this: IMG_0020.CR2.
I tried to import the pics to Lightroom and got a "Preview unavailable" message on all the photo boxes. Any ideas?
This happened to me. Lightroom doesn't recognize the mk2 raw files. My first fix was to download the free canon DNG converter, convert them to DNG and then import them. It works but is an extra step. I finally updated to the newest version of Lightroom 7 (no charge) and the problem disappeared. The program was too old to recognize the newest cameras.