jdedmonds

I rather seriously doubt that an attempted boycott against Nikon would go anywhere. I'm not sure but I think they're even bigger than Canon. And all the rest.

jdedmonds

please omit "way"

papa Loc: Rio Dell, CA

I think that someone at Nikon must have entered the wholesale price and if it was me I'd pursue them honoring the sale by speaking with the VP of sales. Their error is not your error. When I've not received a satisfactory solution at the front line I have always insisted on being transferred to the Senior Vice President of Sales and that's always yielded results, but I'm like a Bulldog when it's business. I grab the ankle and hold on tight.

RonM12 Loc: Washington State

Nikon should offer some sort of future discount or incentives to those that were affected as the result of what clearly is a mistake in their ad. I guess I would have suspected something wasn’t right as the price was way under the value.

Marionsho Loc: Kansas

Dennis, are you a fortune teller. You seem to know everything?
Unfortunately Wally World had ran most of the local businesses out of business. Wally world is the only place to buy a lot of things locally. I know I can use the internet, and I do, but that takes at least a day. So I bite the bullet and go to Wally world. I've contacted the state consumer protection agency. They don't care. The first thing they ask is if I talked to the store about it? Yes I have, every time I catch them. Then they ask if the store made it right. Yes they have, every time i catch them Bothersome? It bugs the shit out of me. If they over charge you, you have to get in line at the customer service desk and wait. When you finely get to talk to someone, you have to take them to the shelf and prove that the price doesn't match what you were charged. Then you have to wait for the refund and you don't get it 'till you sign your name. Paying their overhead is just what my dad used to always say. No I don't know this for sure. But it has to take a big bite out of it. I try not to go to Wally world but in my little town, it's a necessary evil. I have talked to the person in charge, not the manager so much, because he's seldom available to talk to customers. I think you don't bother to check your receipts as closely as I do. It ain't just Wal-mart, it's most every store I go to. Dollar General is one of the worse, and yes I have talked to the manager, the managers boss, and his boss. Basically nobody cares. They know they can get away with it all day long. After all, if you point out the mistake, they make it right. It happened at the local Napa store. The manager tells me that the corporate office changes the price and doesn't even inform the store, for several days!
I told him to tell them to quit doing that because his customers are walking out on him. There are other auto parts stores in town so I don't do business with Napa. The local grocery store was really bad about this. If you catch them, they gladly give you the difference, but they keep the sales tax, unless you catch them, then they refund that also. A friend pointed this out so I have been careful not to let them keep the tax. Why do i continue to shop there? Only grocery store in town, not including Wally world.
I've contacted the state attorney general's fraud dept. and get the same reply. If the store makes it right, there's nothing they can do. In my opinion, it's out an out theft.

dennis2146 Loc: Eastern Idaho

My friend I don't know anything at all about your situation. That is why I asked you the questions I did. Too many people bitch and whine about something while doing nothing to rectify the situation. I am proud of you that you did take the initiative to do something about it. But still, that particular store may do that but that does not mean that all Walmarts do that.

Thank you for the reply. I appreciate it very much.

Dennis

Marionsho Loc: Kansas

Thanks. I hope other Hogs get something out of it, and take a good look at there receipts. I don't let them get away with a nickel. Not the money, just the principal.

Marionsho Loc: Kansas

pinkhorizons

You should write your state attorney general and tell them exactly what happened. Send your receipt and cancellation receipt, any other documentation acquired during your transaction including names of the individuals you spoken with. Their response for me was timely and efficient not to mention the result.

chrisg-optical Loc: New York, NY

Nikon, even if it was by error/typo, has liability here. It is their responsibility to make sure catalog prices are in line and as intended, especially if a new posting is created or edited. So, certainly someone dropped the ball in proof reading the catalog entry. What probably happened after this item was posted many customers caught this "deal" and jumped on it. It is possible that many orders were placed and shipped until someone in Nikon caught this.

Bill_de Loc: US

I don't know how it works with internet sales. But in NY where Melville is located, the law protects retailers from having to honor mistakes. People recognize that when a price is too good to be true it probably is a mistake. Most predators who miss their prey move on and look for their next meal. Not shoppers though!

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wolfman

She may say the sale was complete, However, after reading the terms and conditions of sale, which you agreed to when making a purchase, I think you would lose.

terry44 Loc: Tuolumne County California, Maui Hawaii

Really no recourse except what you are doing by warning others, make sue that it truly was Nikon's site not a redirected rip off site this sort of thing will increase as the holidays get closer. It looks to me as if it was Nikon's site that there was a typo which they caught but had not yet jumped to fix it if the price looks to good to be true well it is to good to be true just let your credit card company know and they can usually stop payment or find a solution. Someone suggested contacting Hershal from B&H, though it is not a B&H problem he may have some information on this event and possibly some good advice both him and Helen from Adorama are really great about helping folks on this site out. Otherwise chaulk it up to experience and move on, Nikon is a good company as are Canon, Sony, Fuji, etc. do not leave the naysayers dissuade you from doing business with them I have done business with Nikon for many years and thank goodness never had a complaint. Good luck and be sure to let us know how this plays out.

chrisg-optical Loc: New York, NY

I think those terms and conditions need to be challenged in court. No one can put a clause in any contract which is counter to any laws in the state or federal consumer protection laws - this creates a void contract. File an FTC complaint. This bothers me because, let's say the price was not so obviously wrong say $2,200 for a refurb D810, then later Nikon says sorry Charlie that refurb price is $2,800 we can't sell it to you for $2,200. I would be livid. Even if they run out of stock they can give me a rain check.

In NYC the Dept of Consumer Affairs protects consumers so that if you walk into a store and the price is $X that's what you pay - the retailer can't say oh sorry we made a mistake the price is X+25. At this point you can report the store to the Dept but you must have some backup info (photos, dates, times, receipts, etc.) I did this once to a NYC store that was selling tshirts on sale - the sale was over but the manager forgot to remove the sign from the rack. That's not my fault. No excuses.

Marionsho Loc: Kansas

I tried to buy a product for $10.00 at the local Wal-Mart and was charged $20.00 dollars at the register. I just got my money back. Later the same thing happened. I got the manage to go back and look at the price. I asked if I could bring my camera into the store. He said no! I asked if he had a problem with cell phone cameras. Left him speechless. His answer to the overcharge was to simply remove the price tag on the shelf. It was on the clearance shelf and people just thought it was a reduced price.
I've tried to get gas stations to honor the price on the big sign out front. It was different from what the pump read. I didn't catch it till later. No such luck.
Marion