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Sony Camera Repair
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Sep 8, 2017 14:19:02   #
Chris T Loc: from England across the pond to New England
 
"gently slap the sides of the camera" eh, Tom? ... And this was suggested by a Sony Repair facility? ...

The telling part is about removing the battery (and card) ... I had a feeling that error code was in some way related to the battery. I suspect, even - if Acat1234 was to CHANGE the battery, entirely - that error code might vanish ...

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Sep 8, 2017 14:32:07   #
Toment Loc: FL, IL
 
Probably not Sony but a suggestion from a user because that error code has to do with in camera stabilization
Did you try?

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Sep 8, 2017 14:45:18   #
Chris T Loc: from England across the pond to New England
 
Tom(ent) ... it's NOT MY problem ... Acat1234 posted the problem. I have an older version of that camera, though - the HX100V ... I've never seen an error message like that, on mine. Unlike other bridge cameras, though, most of which require recharges of batteries outside of the camera, Sony uses a recharge system with the battery still in it, by just plugging in the cable - which can also be utilized for AC use. This led me to believe (perhaps, inaccurately) Acat may have attempted to use a non-Sony battery - which might well lead to such an error as that specified.

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Sep 11, 2017 13:10:51   #
Acat1234
 
Sorry about not getting back sooner but Irma has kept me busy since I have a home just north of Naples, Fla. Will make sure I have Sony battery installed, card out and charge in camera.
Will keep you posted.

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Sep 11, 2017 14:30:11   #
Chris T Loc: from England across the pond to New England
 
Acat1234 wrote:
Sorry about not getting back sooner but Irma has kept me busy since I have a home just north of Naples, Fla. Will make sure I have Sony battery installed, card out and charge in camera.
Will keep you posted.


Acat1234 - not sure you need to take the card out, when charging ... that was to do with the advice to remove the battery and card and "gently slap the sides" ... my only suggestion was to make sure you have a SONY battery in it - NEW, if possible ... and when it comes time to charge it, use the AC cable ....

But, still - do what you want ... yes, I'd like to know how you get on, since I have a similar camera as yours ....

Thanks ....

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Sep 13, 2017 15:57:27   #
Acat1234
 
Tried putting Sony battery in, removing sd card and charging in camera. No luck. Image stabilization system apparently needs to be replaced. Thanks for all the help and suggestions.

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Sep 13, 2017 16:01:52   #
Chris T Loc: from England across the pond to New England
 
Acat1234 wrote:
Tried putting Sony battery in, removing sd card and charging in camera. No luck. Image stabilization system apparently needs to be replaced. Thanks for all the help and suggestions.


Ouch!

If it's out of warranty - forget it ....

Go and get yourself an RX-10 ... that'd probably cost you less!!!!

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Sep 20, 2017 13:17:39   #
Acat1234
 
Thanks for reply. For some reason I have not been receiving my UHH daily news letter. Some got caught in spam folder.

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Sep 20, 2017 13:20:54   #
Chris T Loc: from England across the pond to New England
 
Acat1234 wrote:
Thanks for reply. For some reason I have not been receiving my UHH daily news letter. Some got caught in spam folder.


Go to Settings ... remove the UHH listing from blocked, spam, or bypass in-box ....

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Sep 20, 2017 13:24:19   #
Chris T Loc: from England across the pond to New England
 
ChrisT wrote:
Ouch!

If it's out of warranty - forget it ....

Go and get yourself an RX-10 ... that'd probably cost you less!!!!


If money's an issue ... and you like that Sony ....

Consider the Cybershot H400 .... (no X) ... that one will give you even more reach ...

It's not that much - around $250 or so ... check it ...

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Oct 6, 2017 11:50:07   #
Jackh
 
Acat1234 wrote:
My Sony DSC HX400V has E:62.10 error and I have been attempting to find a reputable repair service. I would like to know if anyone has used Camcorder and Camera Repair Center located at 1947 West Glendale Blvd, Glendale, CA 91201.
I live in the Cleveland Ohio area and no one repairs this camera. They all send it out to a third party.
I posted a similar question a few weeks ago under a different topic. Sorry if I am repeating myself.
Thanks in advance.


In general, I've decided it's a bad idea to own any mechanical or electronic device that can't be serviced locally (where you live). My frustration with attempting to get my Sony repaired led me to sell it and all my Sony A-mount lenses to KEH. I am now a Canon guy.

I hope you can get your Sony repaired. This is not a company that cares much about customer convenience. I learned my lesson from my experience with my Sony A77. CRIS Camera (here in Arizona and mentioned in subsequent posts) is a very good shop. They do not work on Sony devices because they cannot obtain parts from Sony. Sony only sells replacement parts to authorized repair facilities. To my knowledge, there is one such facility. It is in Connecticut. That's where CRIS sent my A77. They sent it there 4 times, as my intermediary. Four times it was returned from Connecticut along with written assertions that the camera had been restored to factory standards and performance. In reality, the camera still had the defects that caused me to send it in, and it had new problems that I did not have when I started this adventure.

Pray for the day when you can rid yourself of your Sony and start using a camera you can get serviced conveniently. Service availability is something to research, along with all the other digging you may do to pick your new camera.

Again, good luck.

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Oct 6, 2017 13:16:33   #
Chris T Loc: from England across the pond to New England
 
Jackh wrote:
In general, I've decided it's a bad idea to own any mechanical or electronic device that can't be serviced locally (where you live). My frustration with attempting to get my Sony repaired led me to sell it and all my Sony A-mount lenses to KEH. I am now a Canon guy.

I hope you can get your Sony repaired. This is not a company that cares much about customer convenience. I learned my lesson from my experience with my Sony A77. CRIS Camera (here in Arizona and mentioned in subsequent posts) is a very good shop. They do not work on Sony devices because they cannot obtain parts from Sony. Sony only sells replacement parts to authorized repair facilities. To my knowledge, there is one such facility. It is in Connecticut. That's where CRIS sent my A77. They sent it there 4 times, as my intermediary. Four times it was returned from Connecticut along with written assertions that the camera had been restored to factory standards and performance. In reality, the camera still had the defects that caused me to send it in, and it had new problems that I did not have when I started this adventure.

Pray for the day when you can rid yourself of your Sony and start using a camera you can get serviced conveniently. Service availability is something to research, along with all the other digging you may do to pick your new camera.

Again, good luck.
In general, I've decided it's a bad idea to own an... (show quote)



It's funny you should write that, Jack ... as I am IN Connecticut, and Sony advised me to send my a58 to a place in Texas!!!!
What was wrong with your a77 ... may I ask?
Congrats on becoming a Canon user!!!

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Oct 8, 2017 16:09:20   #
Jackh
 
My A77 would not autofocus reliably. It's not that it would not. It would, but only when it wanted to do so. Makes it into a manual camera. I started on those and they're fine. But not at these prices. Thanks for indorsing my Canon-ization.

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Oct 8, 2017 16:44:02   #
Chris T Loc: from England across the pond to New England
 
Jackh wrote:
My A77 would not autofocus reliably. It's not that it would not. It would, but only when it wanted to do so. Makes it into a manual camera. I started on those and they're fine. But not at these prices. Thanks for indorsing my Canon-ization.


Surely that's a lens issue, Jack ....

My alpha a77 is the most reliable body I own ...

But, I made the mistake of picking up an 18-250 DT for it, and the damned thing won't AF beyond 70mm ...

After that, it jumps into continuous hunt mode ... making it absolutely useless past 65-70 ... kills the battery, too ...

That's what you get when you opt for a hundred-buck bargain, I guess ...


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Oct 8, 2017 16:55:03   #
CHOLLY Loc: THE FLORIDA PANHANDLE!
 
Chris a few years back Sony restructured to stay competitive in a shrinking consumer photo products industry, and to stave off big financial losses.

In the process, it shut down it's Sony stores AND closed the repair facility in Texas.

That's been at LEAST 2-3 years now.

The company now contracts with with the shop in CT for consumer repairs.

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