Jim Bob wrote:
How many of you have actually had a DSLR in need of repair during or after the warranty period? How many of you own DSLRs that have never required repair and are still fully functional after exceeding the shutter actuation life spans provided in the manuals?
Different manufacturers have different design specifications for their different camera lines. A top of the line dSLR might withstand 250,000 shutter actuations as its Mean Time Before Failure (MTBF), while a midrange dSLR from the same company might last 150,000 actuations, MTBF. And the company's entry level dSLR might be tested to just 75,000 actuations.
Of course, cameras fail for all sorts of reasons unrelated to the shutter. But the estimated MTBF life is usually rated in shutter clicks, not time.
Since digital cameras have been available in high volume for only about 16 years, there has been a lot of "model churn" in the industry.
In the old days of film, a camera model might be available for a decade or more without major changes. The original Nikon F debuted in 1959 and was officially succeeded by the F2 in 1972, but still made until May of 1974. My 1971 model still works.
Now, we're lucky if a body lasts 2–3 years *in the marketplace.* The implications of this are manifold. Given proper care, a new camera will be usable for a lot longer than most people want to own it. Manufacturers are moving innovations into their products at a rate faster than we can assimilate them. Competition is fierce, especially since smartphones have cut the bottom out of the market. So we are bombarded with New! New! New! all the time.
In my own experience, working at a school portrait company, we bought about 330 Canon EOS 20D bodies in 2005. We kept adding 20Ds until they were no longer available. Then we switched to adding 30D, 40D, and 50D bodies as their predecessors were no longer available. By the time Lifetouch bought our division of Herff Jones in 2011, we had been seeing the 20D bodies start to fail. Although Canon didn't publish an MTBF for the 20D, most of them seemed to get around 63,000 to 78,000 shutter clicks before they quit. We had just begun to replace the most heavily used of them at five years, as a preventative measure.
The 30Ds were the first Canons in the midrange to get over 100,000 shutter clicks MTBF. We did have a few of them fail due to abuse, but they were mostly repaired and put back in service. The 40D was similarly reliable.
I guess where I'm going with this is that most cameras are very reliable, and you will probably WANT a new one before you will NEED a new one.
We had an occasional body that would not focus correctly. I had a 40D that was just plain made incorrectly. Canon could not get it to focus, so they sent me another one on the third go-round. We had a few bodies of each generation with bad electronics, over the years, but most of those had been stored in car trunks in sub-zero °F or over 90°F weather, and no digital camera can survive much of that! Since we worked in tethered mode, always connected to a PC laptop for instant editing, cropping, and order generation, the micro-USB connectors on the 30D and 40D bodies proved to be a very weak point of failure.
By the time we were sold, we had over 440 dSLRs in our employees' hands, and hundreds more we had sold to customers of our wholesale lab. Failure rates were very low.
Regarding warranty repairs, I would say that most extended warranties are worthless, because you probably won't need them. Dealers sell extended warranties because they are almost all profit. You would be better off putting the amount of the extended warranty charge in savings, every time you are offered one, and call it "self-insurance against equipment failure."
Authorized Importer warranties are another matter entirely. If you need service during the warranty period, then you need a valid warranty for your country, or you need the time it takes either to return it to the dealer (if they support it), or to send it abroad for service. Some people buy gray market gear, and put the price difference between that and officially imported gear into a savings account, "just in case." Do that with enough equipment, and you can save a bundle while still having repairs covered. You are assuming the risk yourself, instead of letting a dealer charge you extra for it...