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Adorama Response
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Aug 16, 2015 08:56:51   #
finalimage Loc: Brattleboro, VT
 
I want to give kudos to Adorama for their reaction to a perceived dilemma I had last week. When I fired up my email I was quite surprised to find an email from Adorama thanking me for my order. Since I had not ordered from them recently I immediately contacted their customer service. I got a very quick response stating that they had a glitch which sent out emails from old orders, in my case over a year old. I was told to ignore the email and they apologized for the mistake.

I find Adorama and B&H to be very professional and both have outstanding customer service. Nice to see in this tricky internet commerce place.

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Aug 16, 2015 09:05:25   #
DaveO Loc: Northeast CT
 
:thumbup: A, B, C..... :-)

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Aug 17, 2015 00:34:38   #
HelenOster Loc: New York
 
finalimage wrote:
I want to give kudos to Adorama for their reaction to a perceived dilemma I had last week........


Thank you for your understanding and your patience with us and our badly-behaved computers!

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Aug 17, 2015 02:33:51   #
LoneRangeFinder Loc: Left field
 
The irony is that it takes a "screw-up" to demonstrate good customer service. Give that it is our human tendency to complain, rather than compliment, kudos to the OP for taking the time to compliment.

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Aug 17, 2015 02:38:16   #
HelenOster Loc: New York
 
LoneRangeFinder wrote:
The irony is that it takes a "screw-up" to demonstrate good customer service. Give that it is our human tendency to complain, rather than compliment, kudos to the OP for taking the time to compliment.


:)

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Aug 17, 2015 02:45:07   #
LoneRangeFinder Loc: Left field
 
HelenOster wrote:
:)


Well, perhaps I should have said "exceptional" rather than "good" There are many examples of great customer service provided routinely…. but you knew what I meant.
;-)

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Aug 17, 2015 03:21:02   #
HelenOster Loc: New York
 
LoneRangeFinder wrote:
Well, perhaps I should have said "exceptional" rather than "good" There are many examples of great customer service provided routinely…. but you knew what I meant.
;-)


:) :) :)

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Aug 17, 2015 15:21:26   #
flyguy Loc: Las Cruces, New Mexico
 
finalimage wrote:
I want to give kudos to Adorama for their reaction to a perceived dilemma I had last week. When I fired up my email I was quite surprised to find an email from Adorama thanking me for my order. Since I had not ordered from them recently I immediately contacted their customer service. I got a very quick response stating that they had a glitch which sent out emails from old orders, in my case over a year old. I was told to ignore the email and they apologized for the mistake.

I find Adorama and B&H to be very professional and both have outstanding customer service. Nice to see in this tricky internet commerce place.
I want to give kudos to Adorama for their reaction... (show quote)


:thumbup: :thumbup: :thumbup:

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Aug 17, 2015 15:58:49   #
henryp Loc: New York, NY
 
finalimage wrote:
I find Adorama and B&H to be very professional and both have outstanding customer service. Nice to see in this tricky internet commerce place.

Thank you.

Reply
Aug 17, 2015 16:41:59   #
Marionsho Loc: Kansas
 
LoneRangeFinder wrote:
The irony is that it takes a "screw-up" to demonstrate good customer service. Give that it is our human tendency to complain, rather than compliment, kudos to the OP for taking the time to compliment.


:thumbup: :thumbup: :thumbup:

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Aug 17, 2015 16:46:45   #
Marionsho Loc: Kansas
 
finalimage wrote:
I want to give kudos to Adorama for their reaction to a perceived dilemma I had last week. When I fired up my email I was quite surprised to find an email from Adorama thanking me for my order. Since I had not ordered from them recently I immediately contacted their customer service. I got a very quick response stating that they had a glitch which sent out emails from old orders, in my case over a year old. I was told to ignore the email and they apologized for the mistake.

I find Adorama and B&H to be very professional and both have outstanding customer service. Nice to see in this tricky internet commerce place.
I want to give kudos to Adorama for their reaction... (show quote)


Nice to have good customer service. I got a package back in the mail today returned for no postage. I mailed it a week ago and because I didn't have the receipt, I got to pay another $12.90 USD! It's not like I snuck in the back of the local PO and added my box to the outgoing mail. I guess I learned something. Always save the receipt.
Marion

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Aug 17, 2015 18:09:43   #
dragonswing Loc: Pa
 
LoneRangeFinder wrote:
The irony is that it takes a "screw-up" to demonstrate good customer service. Give that it is our human tendency to complain, rather than compliment, kudos to the OP for taking the time to compliment.


I had left a message with the hospital administrator about the great treatment I was given by the xray tech. This morning the head of radiology called me, saying she was told I had contacted the administrator. She wanted to know what the problem was. She was totally shocked that I would call with a compliment--said that the only calls she gets are from people with complaints. She was really grateful that I would take the time to leave a compliment. But I think people should be rewarded for their great treatment. Why just be negative?

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Aug 17, 2015 18:12:23   #
dragonswing Loc: Pa
 
Marionsho wrote:
Nice to have good customer service. I got a package back in the mail today returned for no postage. I mailed it a week ago and because I didn't have the receipt, I got to pay another $12.90 USD! It's not like I snuck in the back of the local PO and added my box to the outgoing mail. I guess I learned something. Always save the receipt.
Marion


Did you have insurance or delivery confirmation onthe package? Cause then the post office would have a record of the sale.

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Aug 17, 2015 21:10:24   #
Marionsho Loc: Kansas
 
dragonswing wrote:
Did you have insurance or delivery confirmation onthe package? Cause then the post office would have a record of the sale.


No. I goofed. It's on it's way now. She has to know it was her fault, but.... what's a guy to do?
Live and learn. I'm going to clean the car in the morning to see if I can find my receipt.
I might find out it's too late, but it's worth a try.
Thanks for your reply dragonswing.
Marion

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Aug 17, 2015 21:11:39   #
Marionsho Loc: Kansas
 
dragonswing wrote:
I had left a message with the hospital administrator about the great treatment I was given by the xray tech. This morning the head of radiology called me, saying she was told I had contacted the administrator. She wanted to know what the problem was. She was totally shocked that I would call with a compliment--said that the only calls she gets are from people with complaints. She was really grateful that I would take the time to leave a compliment. But I think people should be rewarded for their great treatment. Why just be negative?
I had left a message with the hospital administrat... (show quote)

Good for you to give a compliment.
Thanks,
Marion

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