oldtigger Loc: Roanoke Virginia-USA

you misunderstood:
The person doing the returning should pay both return shipping and restocking.

HelenOster Loc: New York

I can suggest it - 'though I expect it'll slow down the returns process as it will add an extra layer in the procedure (and increase our costs for processing returns). I assume any financial shortfall will need to be made up in other areas, which I suppose ultimately means that customers who don't ever return goods could be penalised

BHC Loc: Strawberry Valley, JF, USA

What it will slow down is the number of very low cost "30 day rentals" -and, no, none of my returns have been for that reason.

jfn007 Loc: Close to the middle of nowhere.

What I'd call it is "cheap." I doubt if the owners have to roll their own cigarettes. I have no beef with Adorama, I just won't buy from them and they probably could not care less.

HelenOster Loc: New York

Yes, we do care very much - or I wouldn't be here! As I said, I will feed back your comments to the management team.

SharpShooter Loc: NorCal

I think Guligian has left the building!!
If he comes back, someone explain to him, that when he used his credit card, they were also charged a few percent for it's use, AND a few percent more when the money was returned!!!
Oh yeah, The guy that took the order, the guy that packaged it, The bookkeeper that filed the sale, ALL got paid for doing their jobs! AND when the Item was returned, they all got paid to do that job again!! None of them gave the money back.
Not a lot of money in a $40 item that originally MSRP's for $100!!! :lol: :lol:
SS

HelenOster Loc: New York

I just want to take a moment to thank all of you who emailed and PMd me already, expressing support for our current policy - stating strongly that we should continue to deduct the outbound shipping costs from a customer's refund.

The overwhelming feedback so far is that customers who do not return items feel they should not face the prospect of either increased prices or reduced customer services - nor did anyone express a view that the business should simply absorb the costs.

BHC Loc: Strawberry Valley, JF, USA

SS

He purchased a Sunpak Quanaray tripod from Adorama. It was on sale for $40 from $100, with free shipping. I suspect he meant Quantaray. Adorama had a Quantaray? And it was originally worth $100 (surely he jests), but someone reduced it to $40 with free shipping (hoping he'd keep it). Shipping was $17, making the price of the tripod $23. And then he sent $18 (plus the cost of gas to and from the post office) to return this impressive instrument that some poor schmuck now has to re-inspect, re-inventory and restock - and then try to resell. It's kind of like selling the last Yogo at the Porsche dealership. I wish he'd sent it to me; I have a couple of sons-in-law who would think that's just the answer to their photographic problems (when properly weighted with bags of Brown Derby or Schlitz). Heck, I'd have given him $5.50 or maybe even $6. I'll bet the OP lives in a trailer court with a pinball in the laundry, is married to his first cousin and, if he ever mows his yard, has a half-dozen pickups hidden there. Helen is wasting her time working for Adorama; she should just write a book about her experiences with these people. It would be a best seller. :| Heck, she could even cut Adorama in on the deal so they'd have enough income to stop buying Ritz Camera rejects.

sueyeisert Loc: New Jersey

The policy for Adorama seems fair. I mostly buy from B&H. I had a camera shipped to me and when I was in NYC returned it. I was charged nothing. If I mailed the return then I would have paid the mailing fee.

gmcase Loc: Galt's Gulch

I have absolutely nothing against Adorama or B&H. Through Helen on UHH it seems Adorama really tries to get things resolved to the customer's satisfaction.

I buy almost exclusively from Amazon. I live in a small town so I buy a lot from Amazon due to lack of local retail resources. I am a Prime member and have never had to pay any return fees, shipping or restock fees. I rarely return anything so my purchases to return ratio is probably well under 1% dollars wise., closer to zero than one. If something does have to be returned I simply call and they just do it with very little involvement on my end other than putting it in a box, sticking a label on it and the Brown truck picks it up and credits are processed immediately. If it was returned due to shipping damage or loss I have received the replacements twice before the returns got picked up! This happened when I bought my 7d. The package was mangled in transit and I didn't want to chance subtle damage. No fuss or muss. I know there are Amazon haters too but I have been overwhelmed by flawless customer service from them.

joehel2 Loc: Cherry Hill, NJ

Sorry to read your complaint; Adorama has never disappointed me.

jerryc41 Loc: Catskill Mts of NY

Amazon is the same way. If I change my mind about an item, I have to pay the shipping to return it. It's too bad you didn't pay the full $100. The refund would have been higher.

jerryc41 Loc: Catskill Mts of NY

There's a difference between returning something that's defective and something you just don't want. If it was Amazon's fault, they will pay for you to drop it in a UPS box or have UPS pick it up. If it's your fault, there will be a deduction in the amount of the refund. If UPS picks it up, there will be a greater deduction.

I knew I had a UPS delivery coming, so even though I said I would put the pkg in a UPS drop box, I decided to wait for UPS to arrive. The next day, I gave the package to the driver, and when I got the refund, there was a deduction for UPS pickup. I saved myself a ten-mile drive, but I had to pay. That's reasonable.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

You guys obviously have never run a business. For a profit that is.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

My wife bought a pair of shoes from Amazon. They did not fit properly. They sent me a return paid shipping label and I sent them back. Nice.