Good service from Sigma
Feb 17, 2014 10:47:52 #
rogerl
Loc: UK (Harrogate, North Yorkshire)
Ive had good service from Sigma.
My Sigma 150-500 lens failed during a safari trip to Tanzania, just as I was photographing a lion coming towards us. Fortunately I had an old Sigma 28-300 in my bag which worked well (absence of VR didnt matter as it was sunny) & back in camp I had my Nikon 80-400 which Id packed just in case wife wanted to use it on her D90 instead of her Nikon 18-200 (she didnt).
On return I phoned Sigma UK and got straight through to a real person (no button pressing, no call centre, just a real person who was helpful & knowledgeable) who directed me to the form on the website where one can register items for return for repair; he estimated 2-3 weeks for repair. I did this & received an acknowledgement email (with all the details Id entered) asking me to send the lens + a copy of the email. One hour after the courier said it had been delivered I had a phone call asking if I was the original purchaser as there was still a month left on the three-year warranty & they wouldnt want me to pay if I didnt have to (I bought second hand but it was nice of Sigma to make the call). He promised an acknowledgement which arrived in five minutes & said he would put it in for repair & an estimate would follow. That arrived an hour later so I phoned (again, straight through to a real person) & paid by card.
Six working days (not two or three weeks) after receipt, Sigma emailed to say it was on its way back by courier. It arrived as promised and now works perfectly (invoice says replace circuit).
My Sigma 150-500 lens failed during a safari trip to Tanzania, just as I was photographing a lion coming towards us. Fortunately I had an old Sigma 28-300 in my bag which worked well (absence of VR didnt matter as it was sunny) & back in camp I had my Nikon 80-400 which Id packed just in case wife wanted to use it on her D90 instead of her Nikon 18-200 (she didnt).
On return I phoned Sigma UK and got straight through to a real person (no button pressing, no call centre, just a real person who was helpful & knowledgeable) who directed me to the form on the website where one can register items for return for repair; he estimated 2-3 weeks for repair. I did this & received an acknowledgement email (with all the details Id entered) asking me to send the lens + a copy of the email. One hour after the courier said it had been delivered I had a phone call asking if I was the original purchaser as there was still a month left on the three-year warranty & they wouldnt want me to pay if I didnt have to (I bought second hand but it was nice of Sigma to make the call). He promised an acknowledgement which arrived in five minutes & said he would put it in for repair & an estimate would follow. That arrived an hour later so I phoned (again, straight through to a real person) & paid by card.
Six working days (not two or three weeks) after receipt, Sigma emailed to say it was on its way back by courier. It arrived as promised and now works perfectly (invoice says replace circuit).
Feb 18, 2014 08:15:33 #
Feb 18, 2014 09:31:13 #
Feb 18, 2014 11:22:05 #
rogerl
Loc: UK (Harrogate, North Yorkshire)
jpanar wrote:
If I may ask, what was the nature of the failure?
The auto-focus suddenly stopped working.
Feb 18, 2014 15:15:53 #
canarywood1
Loc: Sarasota,Florida
rogerl wrote:
Ive had good service from Sigma. br br My Sigma ... (show quote)
First off,beautiful picture of the lion then on to Sigma, I can tell you first hand the service here in the U.S.A.is identical to yours,no button pushing necessary and a real person answers the phone, I was actually surprised when it happened, maybe it will rub off on some other providers.
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