I'm laughing. I just looked at the date of the original post. I certainly hope the problem has been taken care of my now.

Hi! I recently upgraded to Windows 10 and I also couldn't locate not only photos but Word files. I got on the phone with Windows support and gave them permission to work on my computer. I could see everything and we were in contact the whole time. All my files were retrieved and I have not had a bit of problem since.