Update: Help finally came through and this is what it is.
Cody Armstrong (ON1)
Aug 30, 2021, 9:14 PDT
Hello,
For this ongoing issue I would recommend doing a complete clean install of ON1 Photo RAW by following the steps below:
* Note, the User Library is hidden by default. To reach it, open a new Finder window, then press and hold the Option key on your keyboard while you click the Go menu at the top of your screen. Select the Library option which appears. From there, you can continue into the Application Support/ON1.
If you have installed any presets or extras you can back up these folders in the following locations:
Go to the User level Library:
~/Library/Application Support/ON1: Extras 2021
~/Library/Application Support/ON1/ ON1 PHOTO RAW 2021: Presets
After backing up any content please proceed with a manual deletion of ON1 PHOTO RAW 2021 folders and files:
Go to the System level Library:
`MacHD>Library>Application Support: ON1: Delete all 2021 folders
And the User level Library
~/Library/Application Support/ON1/ Delete all 2021 folders
Also in the User Library
~/Library/Preferences (delete all instances of com.ononesoftware2021.plist pref files)
Reboot the computer after doing above steps, then reinstall 2021 from this link:
https://ononesoft.cachefly.net/photoraw2021/mac/gm_10782/ON1_Photo_RAW_2021.dmg Please let us know if this resolves this issue for you or if further troubleshooting is required.
Regards,
Cody | On1 Technical Support