dissatisfied with purchase
Jun 11, 2018 22:53:02 #
after months of researching i finally purchased a refurbished canon T7i. having not had a slr for a long time, i am shooting in automatic. my problem is, sitting on my patio taking the exact same picture with the new camera and my sony bridge camera, i find the quality of the bridge camera to be much better. it's not that i'm screwing up the settings because its in auto. i am frustrated!! also while shooting with the flash, when holding shutter half way down there is a crackling hissing sound. i dont think i heard it the first day i was using it. it worries me because the sound is kind of like something shorting out. any thoughts???? try not to be overly sardonic,sarcastic, demeaning etc. 
Jun 11, 2018 22:55:35 #
Jun 11, 2018 22:57:28 #
wayne barnett wrote:
sounds like you need to send it back to the vendor.
I agree. All the legit dealers make that a pretty easy choice these days.
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Jun 11, 2018 23:02:05 #
Wagnerian1 wrote:
after months of researching i finally purchased a ... (show quote)
Which organization did you buy it from? Canon or somebody else? The T7i should give better results than that unless something is not right. Nothing against Sony. Which Sony model is it?
Jun 11, 2018 23:06:08 #
mas24
Loc: Southern CA
Wagnerian1 wrote:
after months of researching i finally purchased a ... (show quote)
The Canon T7i is one of Canon's best Rebel Series crop sensor cameras. It sounds like you didn't purchase it from Canon USA Refurbished cameras. I'm curious as to where you purchased it from. Regardless, send it back.
Jun 11, 2018 23:10:58 #
Wag, welcome to the Hog.
I don't know where the sound is coming from but could it be the lens focusing and the IS, if the lens has it, doing their job? Just a thought.
On Auto, you need to set the picture style settings to produce the image of your liking.
I'm not saying there may not be something wrong, but rule out the noises that are normally made!! Good luck
SS
I don't know where the sound is coming from but could it be the lens focusing and the IS, if the lens has it, doing their job? Just a thought.
On Auto, you need to set the picture style settings to produce the image of your liking.
I'm not saying there may not be something wrong, but rule out the noises that are normally made!! Good luck
SS
Jun 11, 2018 23:59:59 #
Peterff wrote:
Which organization did you buy it from? Canon or somebody else? The T7i should give better results than that unless something is not right. Nothing against Sony. Which Sony model is it?
i bought it from canon. i guess i will be sending it back. the sony is a cyber shot hc300.
Jun 12, 2018 00:02:02 #
SharpShooter wrote:
Wag, welcome to the Hog.
I don't know where the sound is coming from but could it be the lens focusing and the IS, if the lens has it, doing their job? Just a thought.
On Auto, you need to set the picture style settings to produce the image of your liking.
I'm not saying there may not be something wrong, but rule out the noises that are normally made!! Good luck
SS
I don't know where the sound is coming from but could it be the lens focusing and the IS, if the lens has it, doing their job? Just a thought.
On Auto, you need to set the picture style settings to produce the image of your liking.
I'm not saying there may not be something wrong, but rule out the noises that are normally made!! Good luck
SS
just know the sound is not there when not using flash. both cameras set to landscape
Jun 12, 2018 00:48:20 #
The less light available, the harder it is to focus and the lens is probably searching for focus.
Before blaming the camera, I would look at the lens. Try some different lenses from friends, especially a prime or two. Take the same shot with the IS turned on and off.
You can also check the camera settings and shoot at the highest quality level.
Before blaming the camera, I would look at the lens. Try some different lenses from friends, especially a prime or two. Take the same shot with the IS turned on and off.
You can also check the camera settings and shoot at the highest quality level.
Jun 12, 2018 01:09:26 #
Wagnerian1 wrote:
after months of researching i finally purchased a ... (show quote)
"crackling hissing sound," certainly sounds like an electrical issue. Return the refurb.
Jun 12, 2018 08:09:22 #
Can you post an example of a disappointing image? I agree with others that you should send back the camera if you're dissatisfied. I'm interested in an example result, with store original, so we can see if the results were entirely the settings selected by the camera or whether some of your settings are contributing. If you're still interested in a DSLR, an example image might help you understand how these cameras work and understand the disappointment with one camera may apply to all other candidates.
Jun 12, 2018 10:35:09 #
Wagnerian1 wrote:
after months of researching i finally purchased a ... (show quote)
No camera should be hissing or crackling. Send it back!
Jun 12, 2018 11:26:24 #
Wagnerian1 wrote:
after months of researching i finally purchased a ... (show quote)
Don't be timid about sending back. Ask for a replacement or refund.
Jun 12, 2018 11:28:33 #
Wagnerian1 wrote:
after months of researching i finally purchased a ... (show quote)
See if you can return it. No sense in having a camera you're not satisfied with. Despite of what you hear I believe there is nothing wrong with the camera. It's just not the right camera for you.
Jun 12, 2018 11:31:49 #
Wagnerian1 wrote:
after months of researching i finally purchased a ... (show quote)
Those crackling sounds are preflashes and are normal. Here is an explanation I found on DPreview.
"Question: I've noticed when using the built-in flash when I press the button halfway to focus the flash sputters numerous times - sounds like a sparkler going off and at the same time the flash emits light for each crackle of sound. What is the camera doing at this point? I've haven't come across anything in the manual yet that mentions this.
Answer: Those are preflashes to aid the camera with autofocus in low light. Its to illuminate the scene a bit so that AF sensor can pick up an area of contrast. If you look again in the manual with this information, you will find it there."
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