jdubu Loc: San Jose, CA

My experience was less onerous. This week I received a package from Canon USA via UPS, signature required. The truck delivered as scheduled and the driver rang the doorbell, which I answered. He asked my name and verified the same name on the package, handed me the package and said he would sign for me. Turned and left while I was ready to sign his tablet.

bedouin Loc: Big Bend area, Texas

Recently ordered a lens needed for vacation
which was shipped UPS. Received notice it was delivered which it eas not. Tried to call local head office and learned they had no phone number. Drove to office and spoke to the manager. Was told they did not have time to answer customer problems. Next asked, since all delivery trucks had not yet left if he would get and give me the package. Said he could not " interfere with the drivers or trucks."

Hrll of a way to run a railroad!

ChuckTin Loc: Ocala Florida

Get real

LCD

Increasingly I've notice the same hard-to-get-customer-service phenomenon, even with expensive items like cameras and computers. Good customer service is one thing I look for when buying an item or service.

jerryc41 Loc: Catskill Mts of NY

He couldn't find your house, so he marked the package "Delivered"? Ridiculous. Definitely report him. That's more of a driver problem than a UPS system problem. I usually have the same driver, so he knows the area very well. It's when they throw in different drivers that things can get confusing.

I received two packages a day early yesterday, something that happens occasionally.

Cookie223 Loc: New Jersey

They take the chance because they don’t plan/think they’ll get caught. As long as no signature is required, and the package is marked delivered, there is no accountability to the driver. Unless a camera at the home shows no delivery was made at the time, and date noted by the driver.

David Kay Loc: Arlington Heights IL

Did you report the incident to UPS?

thomt

don't get me started about FED EX lots of the drivers are sub contractors and don't even work for FED Ex

mas24 Loc: Southern CA

That is really sad to hear, because in the my community, we have thieves who follow UPS trucks during the Christmas Holidays. They steal after the package(s) have been placed on the front porch. I knew one UPS driver who was fired for drug use. Most are honest. When your UPS driver marked your package as delivered, I believe his intention was to keep it for himself.

LarryFitz Loc: Beacon NY

Please report to UpS and local police. Police may have had similar reports. My daughter lost an iPod, ups blamed it on a neighbor not ups problem.

tuck Loc: Haverhill Massachusetts

I worked for UPS in the early 70's. The best and probably only way to settle this is to find the nearest UPS barn(where the trucks spend the night) ,ask to speak to loss prevention. UPS takes this stuff very seriously. Good luck with your new Nikon gear.
FYI ,UPS is headed for a strike.

anotherview Loc: California

Did you report the in incident to UPS?

ELNikkor

That is out of character for UPS. Every driver, supervisor, truck-loader I have known working for UPS have been top-notch professional, going the extra mile for the customers.

Aldente

Delivery services become more and more screwy. Had a few instances when I’d wait for an important package and when USPS mailman would buzz the intercom in the building I live in, I’d let him in. Then I’d run down 2 flights of stairs where the mailboxes are, but by then the mailman would be long gone. I’d go outside and he’d not be there either.
Then I’d check my mailbox and would find a FULLY FILLED OUT “Sorry, we’ve missed you/will make another delivery attempt” slip, pointing to the fact the driver had showed up with ALREADY PRE-FILLED at the post office slip and had no intentions of delivering the package in the first place! I complained and it stopped. Filing a complaint with USPS customer service would take me at least 1+ hour each time.

UPS, reliability-wise, is a little bit better, especially if you know the driver, who is your regular.

Heard with FEDEX it was a similar story to the main post – only then it was a $28,000 diamond ring and the truck driver, supposedly to meet a deadline, marked the package as “delivered” only to be forced to return later, after a video camera didn’t show any deliveries being made and a major pressure was put on his superiors to locate and re-deliver/return the package the same day.

Sending overseas via USPS even by trackable methods is also problematic. I sent to overseas in the past lots of original Canon’s new spare parts (ordered from its factory) to help my friend-technician with his small camera repair facility.
Numerous times, if it was something of a value (declared in the accompanying paperwork), it would suddenly disappear from the “radar”. It would just show as being accepted by a local post office and then there’d be no further activity whatsoever for days.
ONLY after my friend’s multiple fruitless attempts to locate a package resulted in him raising an alarm, I would contact US-based side of USPS and ONLY THEN the package would INSTANTANEOUSLY resurface and get delivered in insanely short time.
If only this happened once or twice….
I heard rumors where certain packages (especially with expensive content) could be put aside by somebody at USPS facilities – just to wait and see if anybody puts out a claim/tracer on them. If no activity detected, then it’s anybody’s guess what happens to them, so draw your own inferences as to “why”.

brooklyn-camera I Loc: Brooklyn, NY

USPS not on the ball.... Package delivery man just left packages in the lobby and never buzzed the intercoms to let people know their parcel has arrived. I live in a 17 story building that has eight families per floor. Lucky a neighbor saw my name on a package from B&H, guess he was checking out what was left by the USPS and brought me the package. Anyone could just walk by and help themselves to any item they would want to steal.

I sent a complaint into the USPS via the internet. I figured that it would never be seen and placed in the delete folder. Wrong...I received a phone call from the local post office and they wanted to know if I had the tracking number for this item. Good thing I purchased online, easy to locate the tracking number and pass it along to the local post office. Was told that without the tracking number they had no idea who the delivery person was, you kidding? The USPS can't keep track of their own people...what a way to run an organization.

Was also told that the USPS has new workers at this local station and that they have to be retrained on proper job duties. What kind of people does the USPS hire....dummies? USPS what a sad way to go.....