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Got My Camera Back! Outstanding Nikon Service
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Sep 28, 2017 12:48:31   #
James C Loc: Southern California
 
My Nikon D750 was involved in the latest manufacturers recall and while it's never fun to have to deal with this kind of stuff I have to compliment Nikon on their excellent customer service and how they chose to deal with correcting the problem and retain customer brand loyalty.

So Nikon:
• Replaced the shutter (Not repaired - it's brand new!)
• Replaced the rubber grip (so it looks like a brand new camera)
• Adjusted the auto focus
• Checked aperture operation
• Checked lens mount
• Did a firmware upgrade
• Cleaned the image sensor
• Did a general check & clean

My camera must have had 70-80,000 shutter clicks. Now it has 3!
It's almost like getting a brand new camera, and that's a really big deal for me because I happen to consider the D750 one of the finer cameras ever produced - That's just my opinion, but I use it a lot for shooting concert photography, in low light and constantly changing light, and it has always exceeded my expectations. Always.

Thank you Nikon for this goodwill repair, your customer service has also exceeded my expectations.
And in the next year or two, when I buy a new camera, you can bet it will be a Nikon.

I'm mostly posting this here to advise anyone out there with a D750 on the recall list to send it in and have the shutter replaced, it will add years to the life of your camera and it's worth the pain of not having it on hand for a couple of weeks.

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Sep 28, 2017 13:43:51   #
speters Loc: Grangeville/Idaho
 
James C wrote:
My Nikon D750 was involved in the latest manufacturers recall and while it's never fun to have to deal with this kind of stuff I have to compliment Nikon on their excellent customer service and how they chose to deal with correcting the problem and retain customer brand loyalty.

So Nikon:
• Replaced the shutter (Not repaired - it's brand new!)
• Replaced the rubber grip (so it looks like a brand new camera)
• Adjusted the auto focus
• Checked aperture operation
• Checked lens mount
• Did a firmware upgrade
• Cleaned the image sensor
• Did a general check & clean

My camera must have had 70-80,000 shutter clicks. Now it has 3!
It's almost like getting a brand new camera, and that's a really big deal for me because I happen to consider the D750 one of the finer cameras ever produced - That's just my opinion, but I use it a lot for shooting concert photography, in low light and constantly changing light, and it has always exceeded my expectations. Always.

Thank you Nikon for this goodwill repair, your customer service has also exceeded my expectations.
And in the next year or two, when I buy a new camera, you can bet it will be a Nikon.

I'm mostly posting this here to advise anyone out there with a D750 on the recall list to send it in and have the shutter replaced, it will add years to the life of your camera and it's worth the pain of not having it on hand for a couple of weeks.
My Nikon D750 was involved in the latest manufactu... (show quote)

Congratulations and thank you for the nice post. It may be your opinion, but you're absolutely right about the D750, one of the best ever made by anybody! The one that will surpass it, is the D850 (and that one will reign for a long time to come)!

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Sep 28, 2017 14:26:35   #
James C Loc: Southern California
 
speters wrote:
Congratulations and thank you for the nice post. It may be your opinion, but you're absolutely right about the D750, one of the best ever made by anybody! The one that will surpass it, is the D850 (and that one will reign for a long time to come)!


That D850 does look like an amazing camera, I want to give one a try someday very soon.
I'm a little afraid it might cause me to step out on my beloved D750 though -lol!

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Sep 29, 2017 05:06:59   #
catalint Loc: oslo
 
Wow, I really hope my D750 will get the same treatment here in Europe as well.
Did also returned it cause of the recall this year. So far been waiting 4 weeks and yesterday they told I must wait a couple of weeks more. Something about that there is a lot of people who are returning D750 in behalf of this recall so they have a lot to do. My D750 is in Estonia :D

Also I complained a little about the spots I keep getting in exact same area/spot on the senzor which I suspect to be the old problem with oil from shutter.

So I am waiting very excited to see if mine going to get the same treatment.

So far I can send a thumbs up to Nikon that agreed to lend me D810 for next week when I am in really need for a camera.
Initial I was told it will take 2-3 weeks.


C.

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Sep 29, 2017 06:29:11   #
jerryc41 Loc: Catskill Mts of NY
 
James C wrote:
My camera must have had 70-80,000 shutter clicks. Now it has 3!


They reset the shutter count?! I've never heard of that being done. It's like resetting the odometer on a car - not very honest. The new shutter may have only three clicks, but the camera has done a lot of work.

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Sep 29, 2017 06:34:49   #
catalint Loc: oslo
 
jerryc41 wrote:
They reset the shutter count?! I've never heard of that being done. It's like resetting the odometer on a car - not very honest. The new shutter may have only three clicks, but the camera has done a lot of work.


I understood they replace it with a new one, not reset. I would not mind to have a new shutter on mine :) even I only have 30k clicks.

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Sep 29, 2017 07:33:40   #
Mary Kate Loc: NYC
 
speters wrote:
Congratulations and thank you for the nice post. It may be your opinion, but you're absolutely right about the D750, one of the best ever made by anybody! The one that will surpass it, is the D850 (and thaone will reitgn for a long time to come)!


How many times have we heard; "will reign for a long time"???

Reply
 
 
Sep 29, 2017 08:22:14   #
jerryc41 Loc: Catskill Mts of NY
 
Mary Kate wrote:
How many times have we heard; "will reign for a long time"???


I think you're confusing that with God's message to Noah, "...will rain for a long time."

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Sep 29, 2017 08:25:56   #
pete-m Loc: Casper, WY
 
Mary Kate wrote:
How many times have we heard; "will reign for a long time"???




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Sep 29, 2017 10:05:05   #
DJCard Loc: Northern Kentucky
 
catalint wrote:
I understood they replace it with a new one, not reset. I would not mind to have a new shutter on mine :) even I only have 30k clicks.


My D750 shutter was replaced per recall a few weeks ago but shutter count was NOT reset. I checked it through www.camerashuttercount.com. Nikon, Inc., also cleaned my D750 nicely, updated firmware, etc.

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Sep 29, 2017 11:38:55   #
James C Loc: Southern California
 
Sorry guys, I said clicks not shutter counts. Nikon is not resetting the shutter count, BUT they are giving you a brand new shutter.
I was referring the the three test shots I took when I got it back from Nikon. The shutter is brand new.. so in theory it should be good for another 150,000-200,000 counts. Semantics aside, nice job Nikon and I'm glad to hear others are taking advantage of an unfortunate situation and turning lemons into lemonade.

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Sep 29, 2017 11:56:12   #
James C Loc: Southern California
 
catalint wrote:
Wow, I really hope my D750 will get the same treatment here in Europe as well.
Did also returned it cause of the recall this year. So far been waiting 4 weeks and yesterday they told I must wait a couple of weeks more. Something about that there is a lot of people who are returning D750 in behalf of this recall so they have a lot to do. My D750 is in Estonia :D

Also I complained a little about the spots I keep getting in exact same area/spot on the senzor which I suspect to be the old problem with oil from shutter.

So I am waiting very excited to see if mine going to get the same treatment.

So far I can send a thumbs up to Nikon that agreed to lend me D810 for next week when I am in really need for a camera.
Initial I was told it will take 2-3 weeks.

Catalint,
Sorry to hear your service is taking so long - Mine only took about 10 days, but I'm fortunate to have a Nikon service center locally here in
Los Angeles.
I'm sure you will get the same treatment-Brand new shutter mechanism so your 750 will be like new for years to come. They will clean your sensor too so that should take care of those spots you're seeing.
Best wishes,
James


C.
Wow, I really hope my D750 will get the same treat... (show quote)

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Sep 29, 2017 14:07:40   #
terry44 Loc: Tuolumne County California, Maui Hawaii
 
last year I dropped my D88 but had a drop spill anything policy from when I bought it. Sent it in and Nikon replaced shutter and a couple other parts as well they also replaced all seals and rubber just as you had done,
the only thing is that my shutter count was not reset maybe they are starting to do so now. How cool to have companies give us better service I am sure Canon and the other top companies do the same at least I hope so.
James C wrote:
My Nikon D750 was involved in the latest manufacturers recall and while it's never fun to have to deal with this kind of stuff I have to compliment Nikon on their excellent customer service and how they chose to deal with correcting the problem and retain customer brand loyalty.

So Nikon:
• Replaced the shutter (Not repaired - it's brand new!)
• Replaced the rubber grip (so it looks like a brand new camera)
• Adjusted the auto focus
• Checked aperture operation
• Checked lens mount
• Did a firmware upgrade
• Cleaned the image sensor
• Did a general check & clean

My camera must have had 70-80,000 shutter clicks. Now it has 3!
It's almost like getting a brand new camera, and that's a really big deal for me because I happen to consider the D750 one of the finer cameras ever produced - That's just my opinion, but I use it a lot for shooting concert photography, in low light and constantly changing light, and it has always exceeded my expectations. Always.

Thank you Nikon for this goodwill repair, your customer service has also exceeded my expectations.
And in the next year or two, when I buy a new camera, you can bet it will be a Nikon.

I'm mostly posting this here to advise anyone out there with a D750 on the recall list to send it in and have the shutter replaced, it will add years to the life of your camera and it's worth the pain of not having it on hand for a couple of weeks.
My Nikon D750 was involved in the latest manufactu... (show quote)

Reply
Sep 29, 2017 14:09:10   #
terry44 Loc: Tuolumne County California, Maui Hawaii
 
did not read all before posting I see that they did not set the shutter back but that you were talking about how many shots you've taken since getting camera back.
terry44 wrote:
last year I dropped my D88 but had a drop spill anything policy from when I bought it. Sent it in and Nikon replaced shutter and a couple other parts as well they also replaced all seals and rubber just as you had done,
the only thing is that my shutter count was not reset maybe they are starting to do so now. How cool to have companies give us better service I am sure Canon and the other top companies do the same at least I hope so.

Reply
Sep 29, 2017 14:46:22   #
James C Loc: Southern California
 
terry44 wrote:
did not read all before posting I see that they did not set the shutter back but that you were talking about how many shots you've taken since getting camera back.


To me it's really the same difference.
A brand new shutter = zero shutter count to my way of thinking.
It'll have an average life expectancy rating of 150,000, and more likely 250,000 shots.
So the good news is both of us basically got brand new cameras.
YAY for us - lol!

Glad you got your camera back in tip top shape!

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