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UPS Heads Up
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Jun 8, 2018 15:49:17   #
JGW30033 Loc: Decatur GA
 
I know we all use UPS and Fed-Ex a lot and wanted to pass on my experience

I had a package coming from Nikon USA via UPS. It was not marked signature required. I have "My Choice" so I tracked the truck all day as it drove past the entrance to my community at least 8 times. About 3:30 I got the "Getting Close" notification, so I went to the living room next to the front door. At 4:00 pm, I got pinged that the package had been delivered, but no picture attached. A moment later I heard the truck drive by without slowing down. I opened the door and there was nothing. Luckily I live in a townhome community with one way in and one way out. I walked to the outbound side and waited. I heard the truck stop and start a few times and stood in the road so he would have to stop when he got to me. I asked him about the package for my address. He just looked at me and reached across to the passenger side under the dashboard and pulled out my box. I asked him why he tagged it delivered when it wasn't. He said he could not find my unit number (all the houses have numbers prominently above the front doors). I asked him why he couldn't find mine when I heard at least 4 stops that he seemed to have found. He just hit the gas and left. My thought is he saw Nikon and figured he could get some free stuff, not knowing I was the rare person that was home and waiting.

Maybe not all porch thieves are out looking for opportunity, sometimes they might drive the truck.

Gilbert

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Jun 8, 2018 15:53:29   #
SueScott Loc: Hammondsville, Ohio
 
Are you going to contact the UPS home office about this?

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Jun 8, 2018 16:11:50   #
joer Loc: Colorado/Illinois
 
I would!

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Jun 8, 2018 16:15:22   #
tripsy76 Loc: Northshore, MA
 
I would absolutely report that and print out the delivery confirmation on top of it.

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Jun 8, 2018 16:21:27   #
rjaywallace Loc: Wisconsin
 
Having experienced a similar UPS non-delivery “delivery” first hand, the experience above related by UHH member “JGW30033” does not surprise me. My situation involved a high-end radio shipped from CCrane in California to an address in Illinois. It took me quite a while to persuade the vendor and UPS that I had not received the radio. In the end, I demanded a full refund and it took another 30 days for that to be issued. Caveat emptor.

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Jun 8, 2018 16:37:47   #
Photocraig
 
Old School Bricks and Mortar has its advantages. A camera in had is worth more than an Upgrade on a brown truck!

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Jun 8, 2018 17:18:21   #
Kmgw9v Loc: Miami, Florida
 
It is highly unlikely that the driver would risk losing his livelyhood with the theft of one package. All packages are traced from beginning to end--and the driver would be strictly accountable for yours.
But, it is possible.

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Jun 8, 2018 17:45:17   #
G Brown Loc: Sunny Bognor Regis West Sussex UK
 
Surely the simplest way around this would be to use some micro-dots in the package. The technology is cheaply available.
drivers losing livelyhood....average in the uk is 80p per parcel.... minimum wage is £7.50 per hour (6 -7 drops) some companies expect you to provide your own vehicle and pay for your own petrol. No guarentee that drops will be close together. Look on any job-site and they have permanent 'vacancies'.
UK roads are now filled with vans delivering....average jouney time accross the UK has increased by 15% (Conservative Government Statistic)
You have to wonder why consumers expect a 'convenient' service.

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Jun 8, 2018 18:21:21   #
luvmypets Loc: Born & raised Texan living in Fayetteville NC
 
I hope you called UPS and reported this.

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Jun 8, 2018 18:42:52   #
JGW30033 Loc: Decatur GA
 
To answer the question, I did call but after trying to get through their phone tree and all the prompts none of which pertained to the situation at hand, repeatedly hitting "O" for operator and being put back to the beginning of the tree-I gave up. I sent an email through the website, so lets see if I get a response.

Gilbert

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Jun 8, 2018 18:49:00   #
JGW30033 Loc: Decatur GA
 
rjaywallace wrote:
Having experienced a similar UPS non-delivery “delivery” first hand, the experience above related by UHH member “JGW30033” does not surprise me. My situation involved a high-end radio shipped from CCrane in California to an address in Illinois. It took me quite a while to persuade the vendor and UPS that I had not received the radio. In the end, I demanded a full refund and it took another 30 days for that to be issued. Caveat emptor.


Wow! That's a name from the past. I didn't know C Crane was still in business. Are they still as good as they used to be, i.e. the best?

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Jun 9, 2018 00:00:40   #
SharpShooter Loc: NorCal
 
JGW30033 wrote:
I know we all use UPS and Fed-Ex a lot and wanted to pass on my experience

I had a package coming from Nikon USA via UPS. It was not marked signature required. I have "My Choice" so I tracked the truck all day as it drove past the entrance to my community at least 8 times. About 3:30 I got the "Getting Close" notification, so I went to the living room next to the front door. At 4:00 pm, I got pinged that the package had been delivered, but no picture attached. A moment later I heard the truck drive by without slowing down. I opened the door and there was nothing. Luckily I live in a townhome community with one way in and one way out. I walked to the outbound side and waited. I heard the truck stop and start a few times and stood in the road so he would have to stop when he got to me. I asked him about the package for my address. He just looked at me and reached across to the passenger side under the dashboard and pulled out my box. I asked him why he tagged it delivered when it wasn't. He said he could not find my unit number (all the houses have numbers prominently above the front doors). I asked him why he couldn't find mine when I heard at least 4 stops that he seemed to have found. He just hit the gas and left. My thought is he saw Nikon and figured he could get some free stuff, not knowing I was the rare person that was home and waiting.

Maybe not all porch thieves are out looking for opportunity, sometimes they might drive the truck.
Gilbert
I know we all use UPS and Fed-Ex a lot and wanted ... (show quote)


I would say you had better display your house numbers prominently above your door like everybody else because next time it might be the ambulance you called for yourself that just drives by at 2 in the morning!!!
Who the heck would WANT to steal a NIKON anyway?!?!
Gilbert, welcome to the Hog! LoL
SS

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Jun 9, 2018 00:04:41   #
LoneRangeFinder Loc: Left field
 
Photocraig wrote:
Old School Bricks and Mortar has its advantages. A camera in had is worth more than an Upgrade on a brown truck!


Not only that, but prices are much the same. I always buy local when they have what I’m looking for which is almost always

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Jun 9, 2018 05:06:29   #
DavidPine Loc: Fredericksburg, TX
 
I've had really good experience with UPS delivery drivers. I have had them go the extra mile for me. My street was blocked for resurfacing and a UPS driver parked on the side street and loaded his arms with packages and virtually ran down the inaccessible street delivering packages. Mine was one. I had another driver give me his phone number and told me to call him by 8:30 the next morning to see if he had a specific package for me and he said he would then tell me about what time he would be able to deliver it and if he didn't have it he would find out which driver did. I have high praise for these hard-working people.

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Jun 9, 2018 05:45:31   #
11bravo
 
All comes down to the individual. Some drivers are excellent, especially if they know the route and the regular customers (one knows if I'm not home, he automatically takes it to my neighbor's house). Others can be adequate, others not great (playing pitch and toss with a package). I have more of a problem with the handling along the way - more often than not, the box arrives with dings in the cardboard.

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