Beware of B&H Photo Video return policy, Credit was less than 50%: I purchased a new Canon G3X plus various accessories for it. Within a week testing I decided I did not like it.

kenArchi Loc: Seal Beach, CA

I purchased a new Canon G3X plus various accessories for it.
Within a week testing I decided I did not like it. Returned all of it for credit and
purchased a new OM10 ll Olymplus with a 12-35f2.8 lens and a 100-300 lens. Plus extra accessories.
I still want to purchase a couple more lenses, etc.

My total cost for the G3X $1,042.00. B&H's credit to me is $504.00.

I guess that is how they like to treat their small customers.

Ken

AzYooper Loc: Sun Lakes AZ (Almost Phoenix)

Not sure why, or how, that was. I have been buying and occasionally returning things from B&H for over six years and would put B&H Customer Service at the top, for others to imitate. Never had a bad experience, but just the opposite. I find them to go out of their way to resolve any Customer Service issue that I have ever had. I would think there is more to your issue, hiding under the waterline. This sounds so non-B&H to me. You normally have 30 days to return with no questions asked.

rcdovala

Ditto! I've been dealing with them for over 30 years without a hitch.

AzYooper wrote:

Not sure why, or how, that was. I have been buyin... (show quote)

gjgallager Loc: North Central CT & Space Coast Florida

It almost sounds like you traded it in for the new camera, rather than return it for credit. Check back with them.

rgrenaderphoto Loc: Hollywood, CA

Mysterious. I have found B&H to be excellent in dealing with returns, etc. Did you, by any chance, spread the purchase across 2 credit cards?

Haydon

What part of this story is missing?

bsprague Loc: Lacey, WA, USA

Ken,

Something went wrong in the communications. B&H does not do business that way, ever. And, in your post, you've said nothing about what they said when you asked what went wrong. Did you post here first? Or, did you ask them first?

Normally you have a full 30 days to return for a full refund, no questions asked. Because of the gift giving season, anything you buy after November 1 can be returned until Feb 1. In other words, the person you give a camera to for Christmas can return it if they don't like it.

Call them, email them or online "chat" with them. Give them a little slack for being in the busy season.

It will surprise you how fast they can fix things.

rjaywallace Loc: Wisconsin

Sounds like other unstated issues were at work in this case. Suggest you calmly send your complaint in a Private Message to UHH member “Hershel” in NY City who works for B&H Photo and acts as a special customer service rep on our behalf. I don’t recommend ‘bad mouthing’ B&H until you know they are at fault.

mas24 Loc: Southern CA

kenArchi wrote:

I purchased a new Canon G3X plus various accessories for it.
Within a week testing I decided I did not like it. Returned all of it for credit and
purchased a new OM10 ll Olymplus with a 12-35f2.8 lens and a 100-300 lens. Plus extra accessories.
I still want to purchase a couple more lenses, etc.

My total cost for the G3X $1,042.00. B&H's credit to me is $504.00.

I guess that is how they like to treat their small customers.

Ken

Did you call B&H and asked them why you only got the $504.00 credit?

DaveO Loc: Northeast CT

Peculiar how almost every time there is a post like this, the OP disappears, particularly after starting a guessing game. Usually a bs deal.

mwsilvers Loc: Central New Jersey

DaveO wrote:

Peculiar how almost every time there is a post like this, the OP disappears, particularly after starting a guessing game. Usually a bs deal.

I think you can cut him a little slack. It appears he only started the thread and hour and 10 minutes before your post.

rehess Loc: South Bend, Indiana, USA

kenArchi wrote:

I purchased a new Canon G3X plus various accessories for it.
Within a week testing I decided I did not like it. Returned all of it for credit and
purchased a new OM10 ll Olymplus with a 12-35f2.8 lens and a 100-300 lens. Plus extra accessories.
I still want to purchase a couple more lenses, etc.

My total cost for the G3X $1,042.00. B&H's credit to me is $504.00.

I guess that is how they like to treat their small customers.

Ken

What did they say when you asked them to explain what happened?

Mac Loc: Pittsburgh, Philadelphia now Hernando Co. Fl.

kenArchi wrote:

I purchased a new Canon G3X plus various accessories for it.
Within a week testing I decided I did not like it. Returned all of it for credit and
purchased a new OM10 ll Olymplus with a 12-35f2.8 lens and a 100-300 lens. Plus extra accessories.
I still want to purchase a couple more lenses, etc.

My total cost for the G3X $1,042.00. B&H's credit to me is $504.00.

I guess that is how they like to treat their small customers.

Ken

I have never had that problem on the few occasions I have returned something to B&H.

DMGill Loc: Colorado

I look forward to seeing how this situation is resolved. I’ve been buying from B&H for years without a problem.

rpavich Loc: West Virginia

kenArchi wrote:

I purchased a new Canon G3X plus various accessories for it.
Within a week testing I decided I did not like it. Returned all of it for credit and
purchased a new OM10 ll Olymplus with a 12-35f2.8 lens and a 100-300 lens. Plus extra accessories.
I still want to purchase a couple more lenses, etc.

My total cost for the G3X $1,042.00. B&H's credit to me is $504.00.

I guess that is how they like to treat their small customers.

Ken

Wrong. Something's not right here. This isn't standard M.O. for them.

What's the rest of the story that you aren't telling us?